Welcome to Apple iPhone Support forum.Dedicated to iPhone 4,iPhone 3GS,iPhone Apps,iPhone reviews,iPhone 4 Apps,iPhone Applications, iPhone news ,iPhone Casese,Video,Unlock and more...
PROBLEM DESCRIPTION:
I just purchased a brand new HP dv8 laptop and cannot get my iphone or itouch synch. I get errors for both the iphone and itouch, but my Nano and shuffle are fine.
HP support said that this is a known issue and that the software is to blame so I should contact Apple support (of course).
SYMPTOMS INCLUDE:
Phone is recognized on and off by the PCWill start to synch and and then I get one of many error messages (see below)If left plugged in, the phone will be recognized on and off by the PC (althought sometimes not at all)SYSTEM INFORMATION:
iTunes version: itunes version 9.0.2.25 64 bit
OS: Windows 7 64 bit
Processor: Intel i7 processor
Computer Model: HPdv8
ERROR CODES:
0xE800006BThe iPod Steves iPod cannot be synched. An unknown error occured (-6999).... (-48)... (-69)
ERROR MESSAGES
iTunes could not connect to the iPhone because of invalid response from your iphone was received from the device.
The iPod Steves iPod cannot be synched. The required files cannot be found.
Attempting to copy to the disk Steves iPod failed. The device timed out.
IVE TRIED
Uninstalling iTunes (and all the other Apple software components) 3 timesCompletely erased both my itouch and iphoneTurned off the USB power management option to shut off a remote deviceDisabled BonjourMy itunes library and songs are on an external HDD but i tried a new local library and that did nothingUninstalled each USB root hub and then restarted
HP dv8 Windows 7 x64