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This problem can be easily reproduced if you have more than one email account configured in iOS 4.x
It should be extremely simple to fix with the next update. I see that this same problem has been mentioned before, but I couldnt update that thread because its archived. If you want Apple to fix this, please report the issue to Apple using one or more of the links below:
http://www.apple.com/feedback/ipodtouch.html
http://www.apple.com/feedback/iphone.html
http://www.apple.com/feedback/ipad.html (not sure if iPad Mail app is affected)
Heres what I submitted...
Subject:
Simple software design issue in Mail app.
Feedback Type:
Design/Ease of Use
Comments:
Thanks for your work on making iOS better and better with each update! There is no option to provide general iOS feedback, so Ill submit this under iPhone and iPod. Im currently using the latest iOS (4.3.1).
The native Mail app in iOS has had the Unified Inbox feature since iOS 4.0, which is very useful. However, there is a minor design flaw that could be easily resolved with a software update.
My setup:
I have 3 Exchange accounts on my device (Hotmail, GmailDefault, Work). The Hotmail Inbox is empty at least 98% of the time because my Gmail account periodically downloads the messages. The only reason I have the Hotmail account entered on my device is to make sure I can see a message in All Inboxes even before my Google account retrieves it. On my device, the Gmail account is set as default for Mail and Contacts.
The problem:
I never intentionally select the Inbox for the Hotmail account because it should almost always be empty. I would simply view All Inboxes. Still, half the time I open the Mail app, it shows the empty Hotmail Inbox. This is very annoying!
I finally figured out how to reproduce it consistently:
(must have more than one account configured)
1) Launch the Mail app and back-up to the screen that shows the list of accounts / Inboxes (I usually try to leave it here when Im done, hoping to see that screen the next time I open Mail).
2) Without selecting a specific account or Inbox, push the Home button to exit the Mail app.
3) Kill the Mail process from the multi-tasking menu.
4) Open Mail again
Mail will show whichever Inbox comes immediately after All Inboxes, even if its not your default account. In my case, it starts in the empty Hotmail Inbox every time...a folder that I never intentionally select. Each time, I have to go back to the list and tap All Inboxes.
So, if I leave Mail on the root screen before killing the process, it consistently displays the wrong Inbox the next time I open it. If I select an Inbox or All Inboxes, it will remember that selection and show me that screen the next time I open Mail.
What it should do:
When Mail doesnt know which Inbox to display, it should...
A. Start on the root screen with the list of accounts and Inboxes (preferred option).
or B. Start in All Inboxes (secondary preference).
or C. Start in the Inbox of the default account (not preferred, but better than showing an empty/unused Inbox).
Thank you!
Message was edited by: Ichinisan
(not sure if iPad Mail app is affected)
Message was edited by: Ichinisan
Message was edited by: Ichinisan
iPhone / iPod with iOS 4.x+ iOS 4 Mail app selects wrong Inbox