FaceTime fails with WiFi Connection Lost iPhone 4

#1
Daghis
2010-12-22 14:00:06FaceTime fails with WiFi Connection Lost iPhone 4 Reply Topic

My Google skills havent found any matches for this, but perhaps others have seen it in passing at least.
Ive noticed recently that Ive been having problems with FaceTime calls to a friend of mine. For the past month since he got his iPhone 4, hed end up losing the WiFi connection, but now its happening to me, too.
The symptom is that the FaceTime call will be going fine for a while, and then it will just hang with no motion in the picture from the other phone for about 10 seconds, then the phone will beep and display this error:
FaceTime Failed
WiFi Connection Lost
<OK>
At this point, I find that my WiFi indicator in the status bar is gone and replaced with 3G. It has indeed lost its connection to the WiFi access point (a Time Capsule).
Going into the iPhones settings, I see that it shows there that it is still connected to my WiFi network (showing a checkmark next to my WiFi network name, although it still says 3G at the top). Cycling WiFi off and back on corrects the problem.
My friend is also using his iPhone 4 connected to a Time Capsule, so we have similar setups. Im beginning to wonder whether theres some problem either in iOS 4 or the Time Capsule that causes the wireless connection between them to disconnect in an aberrant fashion.
So, anyone else seen or heard of this?
iPhone 4 iOS 4


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RE:FaceTime fails with WiFi Connection Lost iPhone 4

#2
dvassallo
2010-12-22 14:00:06

I am having the EXACT same problem. Have you made any progress with resolution? Have you been able to rule out if its the iPhone 4 or the Time Capsule causing the problem? Thanks.
2 GHz Intel Core 2 Duo iMac;15" Unibody MBP (Early 2k9) Mac OS X (10.6.3) iPad, iPhone 3Gs, MobileMe, Airport Extreme Dual Band, AppleTV.

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RE:FaceTime fails with WiFi Connection Lost iPhone 4

#3
Daghis
2010-12-22 14:00:06

No, I havent figured out much yet. I did recently switch to a second wireless router Im using (a Netgear) to see whether that produces any different results. I thought I had learned something today when it occurred again, but I saw that my iPhone had switched back to my Time Capsule.
I forgot that wireless network so it wont connect back to the Time Capsule again. Well see if that makes any difference.
iPhone 4 iOS 4

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RE:FaceTime fails with WiFi Connection Lost iPhone 4

#4
dvassallo
2010-12-22 14:00:06

Thanks for the quick reply. I am going to do some messing around myself. I am going to try switching to another channel to see if I get different results. Also, I would like to see if forcing the router onto either G or N does anything. I am pulling the crash logs off my iPhone now to see if I cant see anything there.
2 GHz Intel Core 2 Duo iMac;15" Unibody MBP (Early 2k9) Mac OS X (10.6.3) iPad, iPhone 3Gs, MobileMe, Airport Extreme Dual Band, AppleTV.

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RE:FaceTime fails with WiFi Connection Lost iPhone 4

#5
Michael Hodos
2010-12-22 14:00:06

I have been able to FaceTime for 10-15 minutes before I have the exact same connection loss, 3G in the status bar, checkmark next to the correct airport in settings. I have also noticed that my IP address has changed from my 10. space to a self assigned 169. space. After a short time, the IP gets refreshed and I am once again connected.
iPhone4 connected to an airport express (acting as a bridge only) wired to an airport extreme to cable modem.
I am not sure, but this smells more like an iOS/Facetime bug than a routing (port) issue (although it could be a router firmware bug).
Just adding my name to the list of folks with problems and get this some more attention.
Mike
Message was edited by: Michael Hodos
Macbook Pro 15" iOS 4

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RE:FaceTime fails with WiFi Connection Lost iPhone 4

#6
dvassallo
2010-12-22 14:00:06

Hi Michael...thanks for providing details of your situation. I have some more observations from my experience:
1) I have examined my iPhone 4 crash logs located at
~/Library/Logs/CrashReporter/MobileDevice/<DEVICE_NAME>...I did not find anything of interest here...no indication that any particular service or application was crashing or failing.
2) My environment is as such: Time Capsule wired to cable modem. Airport Express joined to the network to provide AirTunes...its not acting as a WDS or extending the network in any way.
2 GHz Intel Core 2 Duo iMac;15" Unibody MBP (Early 2k9) Mac OS X (10.6.3) iPad, iPhone 3Gs, MobileMe, Airport Extreme Dual Band, AppleTV.

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