Cant delete text messages and battery draining on 3 different iPhone 4s

#1
Networxs
2011-02-07 16:30:02Cant delete text messages and battery draining on 3 different iPhone 4s Reply Topic

I support about 250 iPhones in a large school board. I have three today reporting that they cant delete text messages. When they try and delete the message the delete bar appears and then disappears before you can touch it to delete the message. The one phone I examined was running iOS 4.2.1 and had recently been synced with the users iTunes. I cant speak for the other two. The other issue is that the phones are draining their batteries within five hours even with minimal use. One user was complaining that the phone is also hot to the touch. Its strange that this issue has appeared out of nowhere on three separate phones. The only common change is that our corporate email system that the phones sync to is off-line right now so the phones may be searching for a non-existent server every hour and draining power that way, but its not a wide enough complaint for me to consider it a factor. My phone is setup the same way and is fine. All three phones are iPhone 4s.
Any thoughts would be greatly appreciated.
Thanks.
MacBook Pro 2.9Ghz Intel - 4GB 500 GB 7200 RPM hard drive Mac OS X (10.6.1) 32GB iPhone 4 & 64GB WiFi iPad


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RE:Cant delete text messages and battery draining on 3 different iPhone 4s

#2
sn4p2k
2011-02-07 16:30:02

to be honest these are the solutions that may or may not work..
first thing I would try is rebooting the phone by holding the sleep/wake button and home button for 15 seconds until you see the white apple logo
if that doesnt work I would restore from backup and if that doesnt work I would restore as new if all else fails take it to your closest apple store they may replace the phone for a working one..
macbook pro 17 inch - iPhone 4 Mac OS X (10.6.6)

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RE:Cant delete text messages and battery draining on 3 different iPhone 4s

#3
Networxs
2011-02-07 16:30:02

Thanks for the tips. Reboots have been done. Advising the restore options and then I go to Rogers for an RMA. I was hoping there might be another option but those basic trouble shooting steps will have to do.
Thanks again.
Net
MacBook Pro 2.9Ghz Intel - 4GB 500 GB 7200 RPM hard drive Mac OS X (10.6.1) 32GB iPhone 4 & 64GB WiFi iPad

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